Information we collect from you, and how we use it

We take your privacy seriously and use any information we hold about you in a safe and responsible way. We fully appreciate and respect the importance of data protection and security on the Internet.

This Privacy Policy (the “Policy”) outlines how your personal information is treated and forms part of our terms and conditions. This policy explains:

  • what information we collect when you use the Zsig.com website (the “Site”)
  • how we use your information
  • how we share your information
  • how long we keep your information and how it is stored
  • the rights you may have in relation to your personal information

Please contact the team if you would like to discuss this with us or have any questions, comments or suggestions relating to this Policy.

HOW DO WE COLLECT INFORMATION FROM YOU?

1. Information we collect when you visit our Site

Order Information

We will collect personal information that you provide to us (such as name, billing and shipping address, email address, contact telephone numbers, payment details) when you:

  • place an order through our Site
  • create an account on our Site
  • subscribe to our mailing list

Device Information

When you visit our Site, we automatically collect certain information about your device, including information about your web browser, IP address, and time zone. As you browse the site, information is collected about the individual pages or products you view, which websites or search terms referred you to the Site and how you interact with the Site.

We collect Device Information using the following technologies:

‘Cookies’ are data files that are placed on your device or computer when you access our Site and often include an anonymous unique identifier. For further information about Cookies, and how to disable them, visit http://www.allaboutcookies.org.

‘Log files’ track actions occurring on the Site, and collect data including your IP address, browser type, internet service provider, referring and exit pages, date/time stamps.

‘Web beacons’, ‘tags’ and ‘pixels’ are electronic files used to record information about how you browse the site.

2. Information we collect when you contact us

We may collect personal information about you when you contact us by telephone, email, or via social media, such as name and contact details.

When we refer to Personal Information in this Privacy Policy, we are talking about both Order Information and Device Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect to fulfill orders placed through the Site or directly with us by telephone, email or other communication, which includes processing your payment information, shipping, order confirmation and invoices. Additionally, we use this information to:

  • Screen our orders for potential risk of fraud
  • Communicate with you
  • Provide you with information or promotions relating to our products and services, in line with your preferences.

We use the Device Information that we collect to help us screen for potential risk and fraud (e.g. your IP address), to enable you to add products to our shopping cart (if you’re having difficulties, check whether you have cookies disabled), and to improve and optimise our Site (for example, by generating analytics on how numbers of customers browse and interact with our Site), and to assess the success of our marketing campaigns.

DO WE SHARE YOUR PERSONAL INFORMATION?

We share information such as your name, contact details and shipping address with our couriers (such as DHL or Parcelforce) to fulfil your order.

All payments are processed by our payment gateway provider and online terminal (currently Sagepay), which will verify payments and assess payment details against the risk of fraud. Factors looked at by Sagepay include IP address and location. Zsig does not have access to Site payment details such as card numbers.

Device information and Site behaviour as described above is shared with Google Analytics. Your use of our Site is represented by a randomly generated number given to the individual instance of your device accessing our Site – to be clear, although information such a device’s location is provided to us by Google Analytics, we do not know that it is yours. Google Analytics scrubs the data.

You can learn more about Google’s Privacy Policy and data compliance.

You can opt out of Google Analytics.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated or deleted. If you would like to exercise this right, please contact us through the contact information below.

DATA RETENTION

When you place an order with us, we will maintain your Order Information for our accounting records unless you ask us to delete it.

CHANGES TO THIS POLICY

We may update this Privacy policy from time to time to reflect changes to our practices, or for other operational, legal or regulatory reasons.

CONTACT US

If you’d like to know more about our privacy practices, if you have questions, or if you would like to make a complaint or comment, please contact us using the details below.

t. 44-(0)161 484 5000
e. info@zsig.com