Zsignet Repair Service

Wounded Zsignet? 

Send us your wounded Zsig frames, we'll repair them! Standard repair charge is £15 (VAT inclusive) per frame, which includes replacement parts and return courier delivery.  

Please use a tracked service and track your parcel in to our warehouse.  UPS, Parcelforce, DHL and DPD deliver and collect regularly to and from our warehouse, have drop off points (or will collect) and can be accessed easily from websites such as Parcel2Go, but all tracked courier services seem to be working well currently.

It's advisable to pack your frames securely in a strong cardboard box, and use plenty of packing tape and void (filling) if required. Parcels get thrown, and steel tube can pierce packaging.

*Please also add your name and contact details inside the parcel.  We've had some mystery frames arrive where the customer has been told that a return label would be added, and was not. 

Let us know!

Once you've packed and shipped, email us (orders@zsig.com) to let us know to expect your repair so we can set up the order.  

We'll send you an email with payment details for the return when we've completed the repair. 

Please note that our warehouse hours are 8.00am - 5.00pm, Monday to Friday.

Address for repairs:

More detail:

 We don't replace missing steel tube, but we clean it all up, replace bungee and any other needy parts, and get the frame working again.

Packing frames for the courier

Don't send us the carry bag or the net - just the frame or frames.

Here's the important bit. Couriers used to accept frames packed in bin bags and gaffer tape, but NO LONGER DO. This has a lot to do with plastic catching on automated belt systems at warehouses. Pack using cardboard and strong packing tape. Imagining your frames being launched into or out of the back of a courier van (it can happen with all couriers) isn't a bad idea when packing.

We wouldn't advise that you pack more than two frames together.

Bags, nets?

Looking for extra nets or replacement carry bags? You'll find them here in our shop, alongside each net frame.

Anything else you'd like to know?

Call us on 44-161 484 5000, or email sales@zsig.com