Shipping
HAPPY & HEALTHY NEW YEAR TO ALL OUR CUSTOMERS!
We're back, and shipping as usual.
**EU orders: please see EU shipping note below.
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Zsig ships across the UK and the world!
We use Express services as standard, for reliability and tracking. As soon as your order is packed, you'll receive an email from Zsig notifying you. You'll also receive notification from the courier - by email, SMS or both - with tracking and delivery information.
Free UK Shipping
We’re currently offering free shipping to all UK addresses (excluding Channel Islands and Isle of Man) for orders over £100 (VAT inclusive).
Shipping Options
Standard UK delivery
We use Parcelforce Express 24 (next business day) service as standard.(Highlands and Islands usually takes 2 days). Please note this means next working day after the goods leave our warehouse. Orders shipped on a Friday will arrive on Monday. Please also note that we cannot guarantee courier delivery.
How much is Standard UK Delivery?
Free, for orders over £100 (VAT Inclusive). Smaller orders cost £4.99.
How quickly do we ship after we receive your order?
We're pretty good at getting orders out the same or next day, other than in really busy periods, where items are in stock. See below for Priority options.
Priority Shipping Options
UK Express AM before 12
Parcelforce Express to arrive before noon next working day. Useful if you're in a hurry. Highlands and Islands will take an extra day. If you're placing an order late in the day and it's urgently needed the next day, please call us! We're happy to run around, but our courier collection is at 4pm and we need time to process an order... £15.00 (VAT inclusive).
UK Priority
Forgotten that birthday? Jump the queue! Choose Priority Delivery before 1pm, and we'll send your order to the top of the list, pack and ship the same day (next working day if you place the order on a Sunday or holiday). Please note that delivery times and transit times still apply. UK only, all-in cost £10 (VAT inclusive).
Please note that we will prioritise your order and ship on an AM (if selected) or Express 24 next business day service, but we can't guarantee courier services.
Europe *IMPORTANT*
Please note that EU orders now work the same way as Worldwide orders, which means that we ship tax-free, and you are responsible for local taxes and any duties.
This means that your order in the shopping cart is 20% cheaper than it was before Brexit, but that you will be asked by the courier company to pay your country's sales tax and any duties (there are no duties on equipment we make in the UK) before delivery.
If you decide after we've shipped that you do not want to pay sales tax or duties, then the goods can be returned to us. We will refund you, minus the cost of shipping both ways.
Worldwide
We use DHL for reliability. All orders are tracked and insured. Transit times are shown below, and a shipping price is calculated as you add products to your shopping basket.
We ship tax-free, and you are responsible for local taxes and duties.
**Russia is currently returning all commercial shipments sent to a private address or commercial address where the buyer does not have the correct paperwork.
Large or heavy International Orders
Contact us for a shipping quote.
Small, light International Orders
E.g. One dozen sponge balls. Email us, and depending on your destination we may offer a Royal Mail postal service.
Shipping Rates & Times
We aim to get all orders out promptly, and in-stock orders will usually be shipped from our warehouse by the next working day, unless we're exceptionally busy. However, we advise you to look at our courier transit time guidelines in the table below. These are courier transit times after your order leaves our warehouse. There may occasionally be courier delays out of our control.
If you've provided us with an email address and/or mobile phone number, you'll receive notification with a tracking link once the order has been scanned on to the courier van. The link becomes live once the order reaches the depot. You'll receive an interactive notification giving you delivery options on the day of delivery.
Delivery
All orders use an express service: Parcelforce Express 24, a next working day from despatch service to most UK Mainland addresses, EuroEconomy or DHL Express to Europe and WorldWide addresses (see transit time guidelines for both below).
*Transit times are guidelines provided by our carriers.
| Destination | Transit Time* | Courier | Cost | Free Shipping |
|---|---|---|---|---|
| UK Mainland | 1 day | Parcelforce | £4.99 | Orders over £100 |
| Scottish Highlands & Islands, N. Ireland | 1-2 days | Parcelforce | £4.99 | Orders over £100 |
| Isle of Man | 2 days | Parcelforce | £15.00 | |
| Channel Islands | 2 days | Parcelforce | £12.00 | |
| Eire (Republic of Ireland) | 3 days | Parcelforce | £15.00 | |
| Belgium, Luxembourg, Netherlands, Denmark, Germany | 3-4 days | Parcelforce & GLS | £12.00 | |
| France, Monaco | 4 days |
Parcelforce & GLS |
£15.00 | |
| Austria, Finland, Italy, Spain, Portugal, Sweden | 3 days | DHL | Calculated by weight | |
| Bulgaria, Croatia, Czech Replublic, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia, Poland | 4 days | DHL | Calculated by weight | |
|
Iceland, Greece, Gibraltar |
6 days | DHL | Calculated by weight | |
| Cyprus | 1-3 days | DHL | Calculated by weight | |
| Canada, Mexico, USA | 2 days | DHL | Calculated by weight | |
| Australia, New Zealand, Russia | 2-4 days | DHL / UPS | Calculated by weight | |
| Japan, China, Hong Kong, Malaysia, Philippines, Thailand, Singapore, South Korea | 2-3 days | DHL | Calculated by weight | |
| Egypt, UAE, Bahrain, India, Saudi Arabia, Qatar, South America | 2-3 days | DHL | Calculated by weight |
* please note that this refers to working days
Tax & Duties
Please note that currently all orders to the EU as well as Rest of World are shipped without sales tax (VAT) being added in advance. You are responsible for all taxes and duties charged in your country.
Our Couriers
Our equipment can be large and light (think a carton of sponge balls, which is volumetrically heavy from a courier's point of view), and some is simply heavy. We work with couriers who allow us to offer the best rates with a high level of service. We work with Parcelforce and DHL, and will choose the most appropriate according to your order and location. If you need a faster delivery, get in touch.
Parcelforce UK
- Next business day Express 24 delivery service (transit times above)
- Fully trackable and insured
- Email and interactive SMS (text) notification with delivery option
- Missed delivery? The driver will leave a card which will tell you whether the parcel has been left with a neighbour, taken to your local PO, is scheduled for re-delivery the following day, or returned to the depot for collection. You can also track your parcel and rearrange delivery.
Parcelforce / GLS EU
- Estimated transit times as above
- Fully trackable and insured
- Email notification with tracking information and options to rearrange delivery
DHL Worldwide
- 2 - 7 days worldwide (transit times above)
- Fully trackable and insured
- Email notification with tracking information
- 3 attempted deliveries on consecutive business days, after which a card will be left to rearrange delivery or collect from depot
