Shipping
COVID-19 Update 1/06/2020
We are continuing to ship all orders from our warehouse and are monitoring the government's advice carefully.
We make all our nets and frames and we're receiving a large number of orders, but currently shipping orders quickly - within 2-3 working days. You'll receive an email when your order is packed and ready to go.
There's a lot of multi-tasking going on, so we apologise if we don't pick up your voicemails - or phone calls - immediately. We will get back to you!
Delivery partners are also experiencing an increased demand, and as a result you may understandably expect to see some delay in transit times from some depots.
Parcelforce Express 24 is our standard UK delivery service. Orders to most mainland UK postcodes should arrive the next working day after we ship.
*Priority Shipping options You still whizz to the top of the queue, with same business day despatch where possible (we aren't currently guaranteeing this in case we hit a production issue, but we do pretty well).
EU and Rest of World orders are shipping as usual with Euro Priority Business and DHL Express.
Customer Collections Please call us on 0161 484 5000
If you have placed an order we will contact you with any updates if the situation changes. Stay safe.
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Zsig ships across the UK and the world!
We use Express services as standard, for reliability and tracking. As soon as your order leaves our warehouse, you'll receive notification from the courier - by email, SMS or both - with tracking and delivery information.
Free UK Shipping
We’re currently offering free shipping to all UK addresses (excluding Channel Islands and Isle of Man) for orders over £100 (VAT inclusive).
Shipping Options
Standard UK delivery
Parcelforce Express 24 next working day service. (Highlands and Islands usually takes 2 days). Please note that this is next working day after the goods leave our warehouse and does not include Saturday delivery.
How quickly do we ship after we receive your order?
We're pretty good at getting orders out the same day, other than in really busy periods. See below for guaranteed options.
How much is Standard UK Delivery?
Free, for orders over £100 (VAT Inclusive). Small orders cost £4.99.
UK Express AM before 12
Parcelforce Express to arrive before noon next working day. Useful if you're in a hurry. Highlands and Islands will take an extra day. If you're placing an order late in the day and it's urgently needed the next day, please call us! We're happy to run around, but our courier collection is at 4pm and we need time to process an order... £12.00 (VAT inclusive).
UK Priority
Forgotten that birthday? Jump the queue! Choose Priority Delivery before 1pm, and we'll pack and send out your order the same day. Please note that delivery times and transit times still apply. UK only, all-in cost £10 (VAT inclusive).
Europe
Eu orders are shipped using Parcelforce Euro Priority Business / GLL or DHL Express. All orders are tracked and insured. Transit times are shown below, and a shipping price is calculated based on the products in your shopping basket.
Worldwide
We use DHL for reliability. All orders are tracked and insured. Transit times are shown below, and a shipping price is calculated as you add products to your shopping basket.
**Russia is currently returning all commercial shipments sent to a private address or commercial address where the buyer does not have the correct paperwork.
Large or heavy International Orders
Contact us for a shipping quote.
Small, light International Orders
E.g. One dozen sponge balls. Email us, and depending on your destination we may offer a Royal Mail service.
Shipping Rates & Times
We aim to get all orders out promptly, and in-stock orders will usually be shipped from our warehouse by the next working day, unless we're exceptionally busy. However, we advise you to look at our courier transit time guidelines in the table below. These are courier transit times after your order leaves our warehouse. There may occasionally be courier delays out of our control.
If you've provided us with an email address and/or mobile phone number, you'll receive notification with a tracking link once the order has been scanned on to the courier van. The link becomes live once the order reaches the depot. You'll receive an interactive notification giving you delivery options on the day of delivery.
Delivery
All orders use an express service: Parcelforce Express 24, a next working day from despatch service to most UK Mainland addresses, Euro Priority Business or DHL Express to Europe and WorldWide addresses (see transit time guidelines for both below).
*Transit times are guidelines provided by our carriers.
| Destination | Transit Time* | Courier | Cost | Free Shipping |
|---|---|---|---|---|
| UK Mainland | 1 day | Parcelforce | £4.99 | Orders over £100 |
| Scottish Highlands & Islands, N. Ireland | 1-2 days | Parcelforce | £4.99 | Orders over £100 |
| Isle of Man | 2 days | Parcelforce | £15.00 | |
| Channel Islands | 2 days | Parcelforce | £12.00 | |
| Eire (Republic of Ireland) | 3 days | Parcelforce | £15.00 | |
| Belgium, Luxembourg, Netherlands, Denmark, Germany | 3-4 days | Parcelforce | £12.00 | |
| France, Monaco | 4 days | Parcelforce | £15.00 | |
| Austria, Finland, Italy, Spain, Portugal, Sweden | 3 days | DHL | Calculated by weight | |
| Bulgaria, Croatia, Czech Replublic, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia, Poland | 4 days | DHL | Calculated by weight | |
|
Iceland, Greece, Gibraltar |
6 days | DHL | Calculated by weight | |
| Cyprus | 1-3 days | DHL | Calculated by weight | |
| Canada, Mexico, USA | 2 days | DHL | Calculated by weight | |
| Australia, New Zealand, Russia | 2-4 days | DHL / UPS | Calculated by weight | |
| Japan, China, Hong Kong, Malaysia, Philippines, Thailand, Singapore, South Korea | 2-3 days | DHL | Calculated by weight | |
| Egypt, UAE, Bahrain, India, Saudi Arabia, Qatar, South America | 2-3 days | DHL | Calculated by weight |
* please note that this refers to working days
EU Tax
Orders to EU destinations are automatically charged VAT (consumption tax) at 20%. Customers from the rest of the world do not pay VAT. Shipping costs above include VAT where applicable.
Our Couriers
Our equipment can be large and light (think a carton of sponge balls, which is volumetrically heavy from a courier's point of view), and some is simply heavy. We work with couriers who allow us to offer the best rates with a high level of service. We work with Parcelforce and DHL, and will choose the most appropriate according to your order and location. If you need a faster delivery, get in touch.
Parcelforce UK
- Next business day Express 24 delivery service (transit times above)
- Fully trackable and insured
- Email and interactive SMS (text) notification with delivery option
- Missed delivery? The driver will leave a card which will tell you whether the parcel has been left with a neighbour, taken to your local PO, is scheduled for re-delivery the following day, or returned to the depot for collection. You can also track your parcel and rearrange delivery.
DHL Export
- 2 - 7 days worldwide (transit times above)
- Fully trackable and insured
- Email notification with tracking information
- 3 attempted deliveries on consecutive business days, after which a card will be left to rearrange delivery or collect from depot
