Shipping

 

Zsig ships across the UK and the world!

We use Express services as standard, for reliability and tracking. Once your order is packed, you'll receive an email from Zsig notifying you.  You'll also receive notification from the courier - by email, SMS or both - with tracking and delivery information. 

EU orders: please see information below on sales tax and duties

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UK orders

Free UK Shipping

We’re currently offering free shipping to all UK addresses (excluding Channel Islands and Isle of Man) for orders over £100 (VAT inclusive).

Shipping Options

Standard UK delivery

We use Parcelforce Express 24 service as standard.(Highlands and Islands usually takes 2 days). Goods should arrive the next working day after you receive notification that we have shipped your order. Orders shipped on a Friday will arrive on Monday. Please note that we cannot guarantee courier delivery.

How much is Standard UK Delivery?
Free, for orders over £100 (VAT Inclusive). Smaller orders cost £5.99.

How quickly do we ship after we receive your order?
We're pretty good at getting orders out the same or next day where items are in stock, other than in really busy periods. See below for Priority options. 

Priority Shipping Options 

UK Priority 

Forgotten that birthday? Jump the queue! Choose Priority Delivery before 1pm, and we'll send your order to the top of the list, pack and ship the same day where items are in stock (next working day if you place the order on a Sunday or holiday).  Please note that delivery times and transit times still apply. UK only, all-in cost £10 (VAT inclusive).

UK Express AM before 12

Parcelforce Express to arrive before noon next working day. Useful if you're in a hurry. Highlands and Islands will take an extra day. If you're placing an order late in the day and it's urgently needed the next day, please call us! We're happy to run around, but our courier collection is at 4pm and we need time to process an order... £15.00 (VAT inclusive).

Please note that we will prioritise your order and ship on an AM (if selected) or Express 24 next business day service, but we can't guarantee courier services.

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EU orders

You are responsible for paying any Customs Duties and Sales Tax in your own country.
We ship tax free.  You will be asked by the courier company to pay before delivery. 
If you decide after we've shipped that you do not want to pay sales tax or Duties, then the goods can be returned to us. We will refund you, minus the cost of shipping both ways.

We are currently shipping all EU orders with DHL Express services. Shipping cost is calculated by weight.

Worldwide

We use DHL for reliability. All orders are tracked and insured. Approximate transit times are shown below, and a shipping price is calculated by weight.
We ship tax-free, and you are responsible for local taxes and duties.

Large or heavy International Orders

Contact us for a shipping quote. 

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Shipping Rates & Times

We aim to get all orders out promptly, and in-stock orders will usually be shipped from our warehouse by the next working day, unless we're exceptionally busy. However, we advise you to look at our courier transit time guidelines in the table below. These are courier transit times after your order leaves our warehouse.  There may occasionally be courier delays out of our control.

*Transit times are guidelines provided by our carriers. Transit times may vary.

Destination Transit Time* Courier Cost Free Shipping
UK Mainland 1 day Parcelforce £4.99 Orders over £100
Scottish Highlands & Islands, N. Ireland 1-2 days Parcelforce £4.99 Orders over £100
Isle of Man 2 days Parcelforce £15.00
Channel Islands 2 days Parcelforce £12.00
Eire (Republic of Ireland) 3 days  DHL Calculated by weight
Belgium, Luxembourg, Netherlands, Denmark, Germany 3-4 days  DHL Calculated by weight
France, Monaco 4 days

 DHL

 Calculated by weight
Austria, Finland, Italy, Spain,  Portugal, Sweden 3 days  DHL Calculated by weight
Bulgaria, Croatia, Czech Replublic, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia, Poland 4 days  DHL Calculated by weight

Iceland, Greece, Gibraltar

 6 days  DHL Calculated by weight
Cyprus 1-3 days  DHL Calculated by weight
Canada, Mexico, USA 2 days  DHL Calculated by weight
Australia, New Zealand 2-4 days  DHL  Calculated by weight
Japan, China, Hong Kong, Malaysia, Philippines, Thailand, Singapore, South Korea 2-3 days  DHL Calculated by weight
Egypt, UAE, Bahrain, India, Qatar, South America 2-3 days  DHL
Calculated by weight
Brunei, Jordan, Saudi Arabia

1-6 days

 

 DHL Calculated by weight

 

* please note that this refers to working days 

Tax & Duties

Please note that currently all orders to the EU as well as Rest of World are  shipped without sales tax (VAT) being added in advance. You are responsible for all taxes and duties charged in your country. 

Our Couriers

Our equipment can be large and light (think a carton of sponge balls, which is volumetrically heavy from a courier's point of view), and some is simply heavy. We work with couriers who allow us to offer the best rates with a high level of service. We work with Parcelforce and DHL, and will choose the most appropriate according to your order and location. If you need a faster delivery, get in touch.

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Parcelforce UK

  • Next business day Express 24 delivery service (transit times above)
  • Fully trackable and insured
  • Email and interactive SMS (text) notification with delivery option
  • Missed delivery? The driver will leave a card which will tell you whether the parcel has been left with a neighbour, taken to your local PO, is scheduled for re-delivery the following day, or returned to the depot for collection. You can also track your parcel and rearrange delivery.

Parcelforce / GLS EU 

  • Estimated transit times as above
  • Fully trackable and insured
  • Email notification with tracking information and options to rearrange delivery

DHL Worldwide

  • 2 - 7 days worldwide (transit times above)
  • Fully trackable and insured
  • Email notification with tracking information
  • 3 attempted deliveries on consecutive business days, after which a card will be left to rearrange delivery or collect from depot