Shipping
Update 27.7.2021
School orders - let us know if your school is open for delivery during the summer. Alternatively, you can give us a shipping date for when you're open in September.
Coaches - there's the occasional delay on one or two products still, given material supply issues currently, but we're pretty much back to usual delivery speed.
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UK orders
Shipping with Parcelforce using their Express next business day service. You can therefore expect your order the next business day after you receive your email saying that your order has been shipped.
Priority Shipping options Still available, and your best option if you need something urgently, as your order is flagged and you leapfrog the queue.
As far as possible, we're shipping Priority orders the same or next day, depending on timing and stock.
EU and Rest of World orders are shipping as usual with Parcelforce/GLS and DHL Express.
Customer Collections Please call us on 0161 484 5000
Stock We have been keeping manufacturing going throughout lockdowns by making a few changes according to the supply of materials available. These will be noted in the product description.
If you have placed an order we will contact you with any updates if the situation changes. Stay safe.
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Zsig ships across the UK and the world!
We use Express services as standard, for reliability and tracking. As soon as your order is packed, you'll receive an email from Zsig notifying you. You'll also receive notification from the courier - by email, SMS or both - with tracking and delivery information.
Free UK Shipping
We’re currently offering free shipping to all UK addresses (excluding Channel Islands and Isle of Man) for orders over £100 (VAT inclusive).
Shipping Options
Standard UK delivery
We use Parcelforce Express 24 (next business day) Express service as standard.(Highlands and Islands usually takes 2 days). Please note that delivery is next working day after the goods leave our warehouse. Orders shipped on a Friday will arrive on Monday. Please also note that we cannot guarantee courier delivery.
How quickly do we ship after we receive your order?
We're pretty good at getting orders out the same or next day, other than in really busy periods. See below for Priority options.
How much is Standard UK Delivery?
Free, for orders over £100 (VAT Inclusive). Small orders cost £4.99.
Priority Shipping Options (*see updates above)
UK Express AM before 12
Parcelforce Express to arrive before noon next working day. Useful if you're in a hurry. Highlands and Islands will take an extra day. If you're placing an order late in the day and it's urgently needed the next day, please call us! We're happy to run around, but our courier collection is at 4pm and we need time to process an order... £15.00 (VAT inclusive).
UK Priority
Forgotten that birthday? Jump the queue! Choose Priority Delivery before 1pm, and we'll send your order to the top of the list, pack and ship the same day (next working day if you place the order on a Sunday or holiday). Please note that delivery times and transit times still apply. UK only, all-in cost £10 (VAT inclusive).
Please note that we will prioritise your order and ship on an AM (if selected) or Express 24 next business day service, but we can't guarantee courier services.
Europe
EU orders are currently shipping using Parcelforce EuroEconomy / GLS or DHL Express. All orders are tracked and insured. Transit times are shown below, and a shipping price is calculated at checkout based on the products in your shopping basket and your location.
Please note that orders now ship tax-free (DDU) from the UK to the EU.
Worldwide
We use DHL for reliability. All orders are tracked and insured. Transit times are shown below, and a shipping price is calculated as you add products to your shopping basket.
**Russia is currently returning all commercial shipments sent to a private address or commercial address where the buyer does not have the correct paperwork.
Large or heavy International Orders
Contact us for a shipping quote.
Small, light International Orders
E.g. One dozen sponge balls. Email us, and depending on your destination we may offer a Royal Mail postal service.
Shipping Rates & Times
We aim to get all orders out promptly, and in-stock orders will usually be shipped from our warehouse by the next working day, unless we're exceptionally busy. However, we advise you to look at our courier transit time guidelines in the table below. These are courier transit times after your order leaves our warehouse. There may occasionally be courier delays out of our control.
If you've provided us with an email address and/or mobile phone number, you'll receive notification with a tracking link once the order has been scanned on to the courier van. The link becomes live once the order reaches the depot. You'll receive an interactive notification giving you delivery options on the day of delivery.
Delivery
All orders use an express service: Parcelforce Express 24, a next working day from despatch service to most UK Mainland addresses, EuroEconomy or DHL Express to Europe and WorldWide addresses (see transit time guidelines for both below).
*Transit times are guidelines provided by our carriers.
| Destination | Transit Time* | Courier | Cost | Free Shipping |
|---|---|---|---|---|
| UK Mainland | 1 day | Parcelforce | £4.99 | Orders over £100 |
| Scottish Highlands & Islands, N. Ireland | 1-2 days | Parcelforce | £4.99 | Orders over £100 |
| Isle of Man | 2 days | Parcelforce | £15.00 | |
| Channel Islands | 2 days | Parcelforce | £12.00 | |
| Eire (Republic of Ireland) | 3 days | Parcelforce | £15.00 | |
| Belgium, Luxembourg, Netherlands, Denmark, Germany | 3-4 days | Parcelforce & GLS | £12.00 | |
| France, Monaco | 4 days |
Parcelforce & GLS |
£15.00 | |
| Austria, Finland, Italy, Spain, Portugal, Sweden | 3 days | DHL | Calculated by weight | |
| Bulgaria, Croatia, Czech Replublic, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia, Poland | 4 days | DHL | Calculated by weight | |
|
Iceland, Greece, Gibraltar |
6 days | DHL | Calculated by weight | |
| Cyprus | 1-3 days | DHL | Calculated by weight | |
| Canada, Mexico, USA | 2 days | DHL | Calculated by weight | |
| Australia, New Zealand, Russia | 2-4 days | DHL / UPS | Calculated by weight | |
| Japan, China, Hong Kong, Malaysia, Philippines, Thailand, Singapore, South Korea | 2-3 days | DHL | Calculated by weight | |
| Egypt, UAE, Bahrain, India, Saudi Arabia, Qatar, South America | 2-3 days | DHL | Calculated by weight |
* please note that this refers to working days
Tax & Duties
We are currently shipping all orders (EU and Rest of World) without charging UK taxes and duties (DDU). This includes Ireland.
Our Couriers
Our equipment can be large and light (think a carton of sponge balls, which is volumetrically heavy from a courier's point of view), and some is simply heavy. We work with couriers who allow us to offer the best rates with a high level of service. We work with Parcelforce and DHL, and will choose the most appropriate according to your order and location. If you need a faster delivery, get in touch.
Parcelforce UK
- Next business day Express 24 delivery service (transit times above)
- Fully trackable and insured
- Email and interactive SMS (text) notification with delivery option
- Missed delivery? The driver will leave a card which will tell you whether the parcel has been left with a neighbour, taken to your local PO, is scheduled for re-delivery the following day, or returned to the depot for collection. You can also track your parcel and rearrange delivery.
Parcelforce / GLS EU
- Estimated transit times as above
- Fully trackable and insured
- Email notification with tracking information and options to rearrange delivery
DHL Worldwide
- 2 - 7 days worldwide (transit times above)
- Fully trackable and insured
- Email notification with tracking information
- 3 attempted deliveries on consecutive business days, after which a card will be left to rearrange delivery or collect from depot
