Shipping

Happy New Year! We're shipping again from Monday January 7th. All warehouse worker elves taking a well-deserved break. 

Zsig ships across the UK and across the world!

As soon as your order leaves our warehouse, you'll receive notification - by email, SMS or both - with tracking and delivery information. All orders are tracked and insured.

Free Shipping UK

We’re currently offering free shipping to all UK addresses (excluding Channel Islands and Isle of Man) for orders over £100 (VAT inclusive).

Large or heavy International Orders

Contact us for a shipping quote. 

Shipping Rates & Times

We aim to get all orders out promptly, and in-stock orders will usually be shipped from our warehouse by the next working day, unless we're exceptionally busy.  However, we advise you to leave 3-5 working days if ordering for an important event, and to look at our courier transit time guidelines in the table below. These are courier transit times after your order leaves our warehouse.

If you've provided us with an email address and/or mobile phone number, you'll receive notification with a tracking link once the order has been scanned on to the courier van. The link becomes live once the order reaches the depot. You'll receive an interactive notification giving you delivery options on the day of delivery

Standard Delivery  Once your order leaves our warehouse, it will be shipped using an express service: Parcelforce Express 24, a next working day from despatch service to most UK Mainland addresses, and DHL Express (see transit time guidelines for both below). Please note that this does not include Saturday delivery, so an order shipped on Friday will arrive on Monday. If you need a Saturday delivery, or a time-definite faster delivery, call or email.

Priority Delivery Tournament tomorrow? Forgotten that birthday? Jump the queue. Choose Priority Delivery before 1.00p.m. GMT, and we'll ship your order the same day. UK only, all-in cost £10 (VAT inclusive).

*Transit times are guidelines provided by our carriers. 

 * please note that this refers to working days

EU Tax

Orders to EU destinations are automatically charged VAT (consumption tax) at 20%. Customers from the rest of the world do not pay VAT. Shipping costs above include VAT where applicable.

Our Couriers 

Our equipment can be large and light (think a carton of sponge balls, which is volumetrically heavy from a courier's point of view), and some is simply heavy. We work with couriers who allow us to offer the best rates with a high level of service. We work with Parcelforce and DHL, and will choose the most appropriate according to your order and location. If you need a faster delivery, get in touch.

Parcelforce UK

• Next business day Express 24 delivery service (transit times above)
• Fully trackable and insured
• Email and interactive SMS (text) notification with delivery option
• Missed delivery? The driver will leave a card which will tell you whether the parcel has been left with a neighbour, taken to your local PO, is scheduled for re-delivery the following day, or returned to the depot for collection. You can also track your parcel here and rearrange delivery.

• 2 - 7 days worldwide (transit times above)
• Fully trackable and insured
• Email notification with tracking information
• 3 attempted deliveries on consecutive business days, after which a card will be left to rearrange delivery or collect from depot